Who would use the Special Service Request Code MAAS?

The Special Service Request Code MAAS is specifically designated for passengers needing reception assistance. This refers to individuals who may require help upon arrival at their destination, particularly those who may have disabilities, are elderly, or need additional support due to various reasons. This service is crucial for ensuring that these passengers have a smooth transition from their train journey to their next steps, whether it's navigating a station or receiving assistance with logistics, such as getting to a vehicle or finding accommodations.

The other choices, while they may involve additional services passengers might request, do not pertain to the MAAS code. Meal preferences relate to dietary considerations, luggage concerns focus on baggage handling, and cabin upgrades are associated with accommodations or service level enhancements. Each of these would have its own specific request codes and procedures that differ from the reception assistance covered by the MAAS code.