Amtrak Revenue Practice Exam

In situations involving unaccompanied minors under the age of 13, the established protocol is to call the Centralized Network Operations Center (CNOC). This action is crucial because CNOC is equipped to handle situations concerning the safety and welfare of minors traveling without adult supervision. They have protocols in place to ensure that the child is taken care of, that relevant authorities can be notified if necessary, and that appropriate measures are implemented for the well-being of the minor until they can be safely reunited with an adult or guardian.

While notifying the conductor, contacting the station agent, or requiring adult supervision may seem like helpful options, they do not have the specific resources or authority to manage the situation comprehensively as CNOC does. The CNOC's role is critical in ensuring coordinated response efforts, safeguarding the minor's situation, and following all required procedures laid out by company policy for minors traveling alone.