Who has the authority to void a ticket?

The correct answer is based on the established protocol regarding ticket management within Amtrak. Only the person who sold the ticket has the authority to void it, as they have access to the necessary systems and records associated with that ticket. This ensures that there is a clear chain of accountability and accuracy in the transaction history.

This protocol helps to safeguard against unauthorized changes and maintains the integrity of ticketing operations. By allowing only the original seller to void a ticket, it prevents any potential misuse or errors that could arise from having multiple staff members able to initiate such actions.

Other roles, such as conductors or train managers, may assist passengers and enforce ticket regulations, but they do not process the ticketing transactions in the same way as the sales staff. Therefore, their authority is limited to operational duties rather than ticket management. Staff members in the ticket office, while they handle ticket transactions, typically would not have the authority to void tickets sold by another employee, reinforcing the importance of accountability in ticket sales.