What is the purpose of Special Service Request Code REFG?

The purpose of Special Service Request Code REFG is to provide necessary accommodations for travelers who need to keep medicine or food cold while in transit. When this code is used, it indicates that the passenger has requested ice and a container specifically designed to chill these items. This service is crucial for individuals who rely on temperature-sensitive medications or require certain food items to remain cold during their journey. Ensuring that these needs are met supports passenger safety and comfort, highlighting Amtrak's commitment to accommodating diverse travel requirements.