What initiates the sales process for an eCOTS ticket?

The initiation of the sales process for an eCOTS ticket begins with the action of starting the sale process. This step is crucial as it sets the entire transaction in motion, allowing the system to prompt for further necessary information such as travel dates, passenger details, and payment options. By beginning the sale process, the user engages the system and indicates their intent to purchase an eCOTS ticket, which is essential for further transactions.

The other options revolve around subsequent steps that follow the initiation of the sales process, such as confirming identity, inputting travel dates, and completing payment, which are all integral parts of the experience but occur after the sale process has been started. Therefore, focusing on the step that explicitly begins the sales journey highlights its priority in executing a ticket sale.